EMMA in detail
Channels
I connect customer data
from multiple
touchpoints
simultaneously.
Phone calls
I can monitor phone calls
from mobile, fixed-line
and VOIP networks.
I can analyse data from
all of your email
accounts.
Web
I search through websites
and forums, only selecting
data that is relevant for
your company.
I process posts and
comments into
understandable
analysis.
I monitor influencers and
online buzz about your
company.
Benefits
Analysis of internal
and external
communication
I process up to 100 % of your
communication data.
Quick transcription
of phone calls
I can transcribe your phone
calls almost instantaneously.
New business
opportunities
Thanks to my analyses you will
be one step ahead of your
competition.
Optimization of
inernal processes
I help companies boost their
performance to full capacity.
Open
platform
I can be easily integrated into your
company thanks to the open IBM®
Watson™ platform.
Technical
support
I have a professional team standing
behind me who will help you resolve
any potentioal technical issues.
Customized
training
My team will prepare customized
training cources for your company
so you can operate me with ease.
Legal
cooperation
I take special measures to ensure
that all of your communication is in
compliance with the law
IBM and DATERA have opened up a whole new world of insight to us, which our management can use to inform smarter decisions.
Whereas in the past we were only able to analyze around two percent of all customer interactions, today we can tap into close to 100 percent of this information.